Creator Success Advocate

About BeatStars

Since 2008 BeatStars has been the pioneering and go-to online music marketplace to connect millions of recording artists and music producers worldwide. BeatStars is also the leading artist discovery tool for all the major and independent labels. Most recently, BeatStars partnered with Sony Publishing to launch its publishing arm on the platform.

Now, with over 3 million monthly active users, we've paid over $200M to our creator community. We continue to support independent musicians with the tools, community, opportunities, and education they need to earn a living doing what they love.

What You’ll Be Doing

In the role of Creator Success Advocate, BeatStars Publishing, you’ll demonstrate a proven ability to establish and cultivate meaningful relationships with our top Publishing producers to ensure a world-class customer experience, help them succeed, hit sales quotas for our Promote feature and achieve industry-best retention rates for Publishing membership. As an experienced customer success professional, you will become knowledgeable about BeatStars along with our Publishing membership and Promote product, define and practice customer success best practices and processes, and excel in delivering service that exceeds our customers’ expectations. Ideally, you will benefit from prior experience in a results-driven, customer success and/or account management role interacting with artists and/or producers in the music industry. As a key member of the BeatStars Publishing team, you’re a proactive, solutions-oriented team member who thrives in an environment that is highly autonomous, collaborative, open, transparent, and supportive.

Responsibilities:

• Develop and cultivate strong customer relationships with our top Publishing producers to deliver the maximum value from our products and services while helping optimize their experience and support a successful publishing journey
• Upsell BeatStars’ Promote feature, including educating producers on how to benefit from the feature, to meet ambitious sales quotas and revenue targets
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting to help increase effectiveness of the entire team
• Review the customer journey, identifying how to support it at key points through feature optimization and cross-sells, taking a consultative approach in helping clients overcome issues and achieve goals
• Help producers establish milestones to work towards on a path to achieving royalty success
• Continually activate strategies and tactics to meet our industry-best retention targets
• Work closely with Marketing colleagues to identify success stories and in the creation of testimonials, training content and educational materials for producers to keep them engaged and to enhance their success
• Review customer complaints and concerns and seek to improve the customer experience in collaboration with the product/support team
• Curate playlists as needed to support on-going playlist features on our site, new features like a “New & Notable” feed,  expansion initiatives in new territories, and potential private playlists for our label partners and/or Sony. 

What you’ll need: 

• Proven work experience and high-performance in Customer Success or similar role
• Experience working with producers/artist/music industry
• Exceptional ability to communicate and foster positive business relationships
• Experience understanding software products in depth, CRM experience and plus 
• Accountability and strong organizational skills are essential
• Experience managing and expanding customer relationships with a strong commercial aptitude, including handling objections to achieve results

This role might be for you if:

• You are a team player. You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man show.
• You are an expert communication router - being at the center of the information triangle among the market, team, and company, you know how to find the best method and style to communicate thoughts, ideas, and feedback.
• You lead by influence, core values, and example, through motivating, guiding, and keeping your functional leads focused on the vision and goals.
• You relate well to people and easily establish good relationships.
• You respond quickly and appropriately to the needs of others.
• You have a knack for explaining complicated things simply.
• You’re level-headed and cool under pressure. When things change, you know how to roll with the punches.
• You can tolerate ambiguity.
• You enjoy managing the big picture, as well as the small details.
• You are an out-the-box thinker when it comes to finding solutions for problems.
• You will blow us away with your work ethic, your passion, your integrity, your attitude, and your energy!

Benefits

We're a small and growing team working together closely and operating with complete autonomy and freedom. This means you will have a direct impact on any project that you work on and your success will be felt across the company and by your clients. Some other perks include:

• Elite Tier Benefits Program - generous contributions towards medical, dental, and vision for employees and dependents
• FSA/HSA
• 20 PTO days (+5 Days at 4 years tenure) and Routine sick days
• 10 Company Observed Holidays + 2 Floating Holidays
• Daily Meditation Session hosted by CEO 
• $250 Remote work reimbursement at hire and $100 annual remote work refresh
• 8 weeks of parental leave paid at 100%
• Company-sponsored Short Term Disability and Basic Life Insurance
• Voluntary Benefits (LTD, Additional Life, and 401k) 
• Flexible work hours
• $70-month tech reimbursement
• $100/month Wellness Program through JOON 
• Company observed Self-Care Days (4x per year)
• Virtual social events and a sense of community (even online)
• Global Recognition and Anniversary Program
• Plenty of opportunities while we grow and scale in a global environment
• Access to Udemy On-Demand Learning Platform

Compensation:

OTE is $92-97k for all remote US.

This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles only) range for this position, and is subject to change. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Salary/OTE is just one component of our total rewards package. All regular employees are also eligible for additional benefits and perks BeatStars has to offer.

Apply through our careers page: Creator Success Advocate | Jobs - BeatStars